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Attaching a PDF URL to a Message

We’ve added a new feature that allows you to attach a PDF URL in addition to Image, Audio, and Video... Read More

Sending an Email

Use the Send an Email action to send an email from within a flow. The resulting email may contain values... Read More

Adding Quick Replies to your Messages

Quick replies is a feature that enables you to provide contacts on IP messaging channels such as Facebook Messenger, Viber,... Read More

What’s the Difference between ‘Inbox’ and ‘Flows’ Messages?

In the Messages tab, you’ll notice that some incoming messages are found in the Inbox while others are in Flows.... Read More

Deleting Messages

Messages must first be archived in order to be deleted. Only incoming messages may be deleted; outgoing messages are kept... Read More

Labeling Messages

We allow you to add labels to classify responses. You can also create your own labels to keep track of... Read More

Exporting Messages

Messages can be exported to a spreadsheet document for review outside the platform. To export incoming and outgoing messages: Click... Read More

Archiving Messages

Much like email, we allow you to archive incoming messages, while outgoing messages are kept to verify the origin of... Read More

Schedule a Message to be Sent Later

We allow you to schedule messages to be sent at a later date and time, and repeat them daily, weekly... Read More

How Can I View Where Contact Fields are Used?

First, navigate to the “Manage Contact Fields” page. Do this by clicking the “Contacts” tab at the top of your... Read More