To create a contact:

Navigate to the “Contacts” tab.

Click the “Create a Contact” box in the bottom left corner of the page.

Enter the name and phone number***** of the contact. You may also enter the contact’s Twitter handle if you’re using a Twitter account as a channel.

*All phone numbers added to the platform must contain a country code, thus adhering to the **E164 format****.**

Your new contact will appear at the top of the “contacts” tab.