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Posts filed under: Messages

Message Content Best Practices

The following guide draws from the experiences of the US Centers for Disease Control & Prevention, Kaiser Permanente, and Code... Read More

Message Content Basics

Learn the basics to ensure a high completion rate: Message Length When entering your content into a Send Message action,... Read More

Where to Begin

Add your first channel A channel is a phone number or social network account which we can use to send... Read More

Sending a Message to a Group

Sending a message to a group of contacts is as easy as creating a flow. Once you’ve created your flow,... Read More

Attaching a PDF URL to a Message

We’ve added a new feature that allows you to attach a PDF URL in addition to Image, Audio, and Video... Read More

Sending an Email

Use the Send an Email action to send an email from within a flow. The resulting email may contain values... Read More

Adding Quick Replies to your Messages

Quick replies is a feature that enables you to provide contacts on IP messaging channels such as Facebook Messenger, Viber,... Read More

What’s the Difference between ‘Inbox’ and ‘Flows’ Messages?

In the Messages tab, you’ll notice that some incoming messages are found in the Inbox while others are in Flows.... Read More

Deleting Messages

Messages must first be archived in order to be deleted. Only incoming messages may be deleted; outgoing messages are kept... Read More

Labeling Messages

We allow you to add labels to classify responses. You can also create your own labels to keep track of... Read More