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Posts filed under: Flows

Where to Begin

Add your first channel A channel is a phone number or social network account which we can use to send... Read More

Sending a Message to a Group

Sending a message to a group of contacts is as easy as creating a flow. Once you’ve created your flow,... Read More

Introduction to Flows

A flow is a visual representation of conditional branch logic that’s applied to your contacts once they enter it. Once... Read More

Sending an Email

Use the Send an Email action to send an email from within a flow. The resulting email may contain values... Read More

What’s the Difference between ‘Inbox’ and ‘Flows’ Messages?

In the Messages tab, you’ll notice that some incoming messages are found in the Inbox while others are in Flows.... Read More

Placing Contacts in the ‘Stopped’ Folder

Depending on the channel type, such as Twilio, a contact will automatically be placed in the ‘Stopped’ folder in the... Read More

Introduction to Contacts

A contact is an end-user that has interacted or will interact with your account. Communication with contacts occurs via a... Read More

Creating Custom Contact Fields

Recall that each contact is assigned attributes, called contact fields, that hold values such as their names, phone numbers, and... Read More

Updating a Contact’s Status in a Flow

A contact can have 3 possible statuses: Active – The contact will receive your outbound messages and can send incoming... Read More