Quick replies is a feature that enables you to provide contacts on IP messaging channels such as Facebook Messenger, Viber, and Telegram with a predefined set of responses.
Create your Quick Replies
To add quick replies to a message, simply click the dialogue icon beneath the Send Message action dialogue box:
Next, add your quick replies responses:
Your contacts will see buttons that they can click to respond to your message. You can also test this feature in the simulator:
Note that quick replies will not work with SMS. The feature is only available for Facebook Messenger, Viber, and Telegram.